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Features

Everything between a lead and a loyal customer.

Sales, quotations, contracts, payments and support share one customer record, so nobody works from an old spreadsheet.

Leads

Every enquiry lands in one list, with an owner.

Leads arrive from your website form, from spreadsheet imports and from your team. Duplicate checks keep the list clean, and each lead gets an owner and a next step.

  • Website form capture
  • Import from Excel or CSV, with duplicate checks
  • Assignment and follow-up tasks
Sales representative following up on a lead

Pipeline

A pipeline that matches how you sell.

Set up pipelines and stages for each way you sell. Deals carry value, probability, products and owner, and the board shows what is open, weighted, closing this month and won.

  • Multiple pipelines and stages
  • Weighted pipeline and forecasts
  • Deals without a next step, flagged

Quotations

Quotations, priced and approved.

Create quotations from the deal with line items, discounts and GST. Approval rules send larger or discounted quotes to a manager before they go out, and every quote prints to PDF.

  • Line items, discounts and taxes
  • Approval rules
  • Print and PDF
Account team planning the next step on a deal

Customers

After the sale: contracts, payments, renewals and support.

Won deals become customers with a full profile. Keep contracts and their dates, record payments, open projects, handle support tickets and see renewals coming.

  • Customer 360 profile
  • Contracts and renewals
  • Payments, projects and support tickets

Email and automation

Send, follow up and hand off, automatically.

Connect a Gmail or Outlook mailbox to send from the CRM. Build templates, sequences and campaigns, and use workflows to assign leads, create tasks, wait, branch and ask for approvals.

  • Inbox, templates and sequences
  • Campaigns with lists and email analytics
  • Workflow builder with execution history
Business development meeting with a prospective customer

Analytics

Forecasts and team performance, without the spreadsheet.

Dashboards and analytics show pipeline, forecast and win rate. Salesperson analytics show each person's pipeline and activity, and the report builder saves the views you need every week.

  • Dashboards and forecasts
  • Sales team and salesperson analytics
  • Custom and saved reports, with XLSX export

And the rest

The details that make a CRM usable every day.

My Tasks

Each person's calls, meetings and follow-ups for today, with overdue items at the top.

Calendar

Activities on a calendar for each person.

Companies and contacts

Accounts with their people and history.

Payments

Payments recorded against customers.

Projects

Delivery projects linked to the customer.

Support tickets

Customer issues tracked to resolution.

Import

Bring leads, contacts and companies in from spreadsheets.

Export

Take reports out to Excel.

Shared inbox

Mailbox email alongside the CRM record.

Campaigns

Email campaigns to your lists.

Sales team

Targets and performance by salesperson.

Roles and permissions

Built-in and custom roles decide who sees and changes what, down to each action.

Dashboards

Basic and advanced dashboards, by plan.

The real thing

This is the pipeline your team will use.

OPM CRM deals pipeline with open, weighted and won totals and deal cards by stage

See it with your own sales process.

Start on the Free plan, or we will set up a walkthrough with your stages and quotation rules.